FAQ

Where is Coastie Candle Co. based?

I am based in Northwest Indiana. I have a small studio in my home where all candles are hand poured, by me personally. 

Where do you ship? 

I currently ship to anywhere in the United States

Shipping Costs? 

Currently I have two shipping rates depending on size of your order. Small orders are $9.99 and larger orders are $12.99. I am hoping to have custom packaging soon which will cut down on shipping costs. I offer free shipping on orders over $100.00.

How long will it take to receive my order?

I am a small business, with a full time job, so I do my best to fulfill orders within 3 days. Once shipped you can expect your order in 2-5 days depending on where you live. I will send a shipping confirmation once your order is processed.

What if my order arrives damaged?

If your order arrives damaged please contact me as soo as possible. I will offer a replacement within 5 days of receiving your order. I will require a photo of the damage as proof. 

Returns or Exchanges

I do not offer returns or exchanges, however if you are unhappy with the product please reach out.